Terms of service
Overview
This website is operated by Claire Whitaker.
Throughout the site, the terms “we”, “us” and “our” refer to Claire Whitaker.
Claire Whitaker provides this website, including the information, tools, products and services available through it, subject to your acceptance of these Terms of Service and any additional policies referenced on the website.
By visiting our website and/or purchasing something from us, you use our “Service” and agree to be bound by these Terms of Service.
Our store is hosted using Shopify's ecommerce infrastructure, which enables us to sell products and services online.
1. Online Store Terms
By agreeing to these Terms, you confirm that you have the legal capacity required under the laws applicable to you to enter into purchases through this website.
You may not use our products, website or services for unlawful or unauthorised purposes.
You must not transmit viruses, malicious code or any material designed to damage or interfere with the operation of the website or Service.
2. General Conditions
We reserve the right to refuse service where legally permitted.
You may not reproduce, duplicate, copy, sell, resell or commercially exploit any part of the Service without our prior written permission.
3. Accuracy of Information
We aim to ensure that information provided on this website is accurate and up to date, but errors or omissions may occasionally occur.
We reserve the right to modify website content at any time.
4. Prices and Changes to the Service
Product prices may change without notice.
We reserve the right to modify, suspend or discontinue any part of the Service where permitted by law.
5. Products and Services
Certain products may be available exclusively online and may have limited quantities.
We make reasonable efforts to display product colours, photographs and details accurately. However, appearance may vary depending on your device or display.
Our eligible products are covered by our 90-day money-back guarantee and 1-year warranty, subject to the conditions set out in our Refund, Return & Warranty Policy.
6. Orders, Billing and Account Information
We reserve the right to refuse or cancel an order where reasonably necessary, including where we suspect fraud, pricing errors, unauthorised activity or misuse of the Service.
You agree to provide current, complete and accurate purchase and account information.
Order Cancellation
Orders may only be cancelled within 15 minutes after being placed.
To request cancellation, contact:
and include your order number.
Please refer to our Refund, Return & Warranty Policy for further information.
7. Third-Party Tools
We may provide access to third-party tools or services that we do not control.
Such tools may be subject to their own terms and conditions.
8. Third-Party Links
Our website may contain links, products, services or content provided by third parties.
We are not responsible for third-party websites or their content, practices or services.
9. User Comments and Submissions
If you submit reviews, comments, suggestions, ideas or other content, you confirm that you have the right to provide that material.
You must not submit unlawful, abusive, misleading or infringing material.
10. Personal Information
The handling of personal information through our website is governed by our separate Privacy Policy.
11. Errors and Omissions
Our website may occasionally contain typographical errors, inaccuracies or omissions involving product descriptions, prices, promotions, shipping charges, delivery times or product availability.
We reserve the right to correct these errors where permitted by applicable law.
12. Prohibited Uses
You may not use the website or its content:
-
For unlawful purposes
-
To encourage unlawful activity
-
To violate applicable laws or regulations
-
To infringe intellectual property rights
-
To harass, abuse or threaten another person
-
To submit false or misleading information
-
To distribute malware or malicious code
-
To engage in spam or phishing
-
To interfere with website security
13. Disclaimer and Limitation of Liability
We do not guarantee that use of the Service will always be uninterrupted, timely, secure or error-free.
To the fullest extent permitted by law, Claire Whitaker will not be liable for indirect, incidental, special or consequential losses arising from use of the Service.
Nothing in these Terms excludes or restricts liability that cannot lawfully be excluded or restricted.
14. Indemnification
To the extent permitted by applicable law, you agree to indemnify and hold Claire Whitaker and its relevant affiliates, service providers, employees, agents and contractors harmless against third-party claims resulting from your breach of these Terms, violation of applicable law or infringement of third-party rights.
15. Severability
If any provision of these Terms is found to be unlawful or unenforceable, the remaining provisions will continue in effect.
16. Termination
These Terms remain effective unless terminated by you or us.
We may suspend or terminate access if you materially breach these Terms, subject to applicable law.
17. Entire Agreement
These Terms, together with the policies and operating rules published on our website, constitute the agreement governing your use of the Service.
18. Governing Law
These Terms and any separate agreements through which we provide services will be governed and interpreted in accordance with applicable law.
Mandatory consumer protection rights remain unaffected.
19. Changes to These Terms
We may update these Terms from time to time by publishing a revised version on this website.
20. Contact Information
Questions regarding these Terms should be sent to:
21. SMS MARKETING AND NOTIFICATIONS
If you opt in to receive SMS messages from Claire Whitaker, you may receive transactional messages, order-related notifications, abandoned checkout reminders and promotional communications.
Message and data rates may apply depending on your mobile carrier.
Message frequency may vary.
You may opt out of marketing SMS messages by replying STOP where supported.
For assistance, reply HELP where supported or contact:
We may change the telephone number or short code used for the SMS service. Where required, customers will be notified.
To the extent permitted by applicable law, we are not responsible for delayed, failed or misdirected messages caused by network providers or circumstances outside our reasonable control.
Your privacy rights and our use of personal information are described separately in our Privacy Policy.
