Refund policy
At Claire Whitaker, we want you to feel confident when shopping with us. For this reason, we offer a 90-day money-back guarantee and a 1-year product warranty.
Please note that return shipping costs are the responsibility of the customer unless otherwise required by applicable law.
Order Cancellations
Orders may only be cancelled within 15 minutes of being placed.
After this period, your order will automatically enter our preparation and processing system and we cannot guarantee that it can be cancelled before shipment or delivery.
To request a cancellation within the 15-minute period, please contact us as soon as possible at:
Please include your order number and clearly state that you wish to cancel your order.
90-Day Money-Back Guarantee
If you are not satisfied with your purchase, you may request a return within 90 days of receiving your order.
To be eligible for a return:
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The item must include all original parts and components.
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The product must not have been intentionally damaged, altered or misused.
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Any defect or damage should be reported as soon as reasonably possible.
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Return shipping costs are the responsibility of the customer unless otherwise required by applicable law.
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Once received, eligible returns will normally be inspected and processed within approximately 7 business days.
Claire Whitaker reserves the right to refuse a return where there is clear evidence of intentional damage, misuse, alteration or abuse of the product.
How to Request a Return
Email:
Please include:
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Your order number
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Reason for the return
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Photographs of the product if it is damaged or defective
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Your full name
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Your delivery address
Once your request has been reviewed, we will provide you with the appropriate return instructions and return address.
Do not return your order to the address shown on the original shipping label unless we specifically instruct you to do so.
Returns must be sent to the return address provided by our customer service team.
Return shipping costs are the responsibility of the customer unless otherwise required by applicable law.
Refunds
Once your return has been received and approved, your refund will be issued to the same payment method used for the original transaction unless another method has expressly been agreed.
We may withhold the refund until we have received the returned goods or until you provide valid evidence that the goods have been returned, where permitted by applicable law.
Any reduction in value caused by excessive handling, misuse, intentional damage, alteration or missing components may be deducted from the refund where legally permitted.
1-Year Warranty
Claire Whitaker products are covered by a 1-year warranty from the date of delivery against manufacturing defects.
The warranty may cover issues including:
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Manufacturing defects
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Structural defects caused by faulty workmanship
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Defective clasps, settings or components
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Premature breakage caused by a manufacturing fault
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Other defects that were not caused by misuse, accidental damage or normal wear and tear
The warranty does not normally cover:
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Accidental damage
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Loss or theft
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Damage caused by misuse or improper handling
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Scratches or cosmetic wear caused by normal use
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Damage caused by exposure to chemicals, perfumes, cleaning products or other unsuitable substances
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Damage caused by unauthorised repairs or modifications
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Normal wear and tear
If you believe your product has developed a manufacturing defect within the warranty period, contact:
Please provide your order number, a description of the issue and clear photographs or videos showing the defect.
Once the claim has been reviewed and approved, Claire Whitaker may, depending on the circumstances and applicable law:
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Repair the product
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Replace the product
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Provide an equivalent replacement
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Issue a refund or other appropriate remedy
This commercial warranty is provided in addition to any mandatory rights you may have under applicable consumer law and does not limit those rights.
Right of Withdrawal
Where applicable consumer law provides a statutory right of withdrawal, eligible consumers may have 14 calendar days from receipt of the goods to withdraw from their purchase without providing a reason.
This statutory right is separate from and does not reduce Claire Whitaker's 90-day money-back guarantee.
To exercise a statutory right of withdrawal, you must send us a clear statement of your decision at:
The direct cost of returning the goods will be borne by the customer unless applicable law requires otherwise.
Exceptions
The right of return or withdrawal may not apply where excluded by applicable law, including, where relevant:
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Products made to the customer's specifications or clearly personalised
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Products that are unsuitable for return for health or hygiene reasons where a legal exclusion applies
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Products that have been intentionally damaged, altered or misused
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Any other exception permitted under applicable consumer law
These exceptions do not limit any mandatory legal rights relating to defective or non-conforming products.
For return or warranty questions, contact:
