Frequently asked questions

Product Information

Materials and finishes are listed in the description of each piece. Every design is different, so please check the product page of the item you love. If anything is unclear, write to us at support@claire-whitaker.com and we will gladly help.

Sizing details, such as chain length, bracelet length or ring size, are shown on each product page. If you are unsure, send us a message before ordering and we will help you pick the best fit.

Keep it dry whenever you can, and take it off before swimming, showering or cleaning. Avoid perfume, lotion and harsh chemicals, wipe it gently with a soft cloth, and store each piece separately so it stays beautiful for longer.

Yes. Simply enter their name and address as the shipping address at checkout. Please check our delivery times so the gift arrives right when you want it to.

Ordering

Choose the piece you love, add it to your cart and follow the secure checkout. Once your order is confirmed, you will receive a confirmation email with all the details.

You can cancel within 15 minutes of placing your order. Email us as quickly as possible at support@claire-whitaker.com with your order number. After that, your order moves to processing and can no longer be changed.

The payment methods available for your order are shown at checkout. Your payment is handled through Shopify's secure, encrypted checkout.

Shipping & Returns

Yes, shipping is free on every order.

We process orders within 1 to 3 business days. Delivery to the United States then takes about 5 to 10 business days. You will receive a tracking number by email so you can follow your package.

You can request a return within 90 days of receiving your order. Return shipping costs are the customer's responsibility, and your refund is issued once we receive and inspect the item. Please read our Refund Policy for the full details.

Please email support@claire-whitaker.com as soon as you receive it, with your order number and a photo of the item. We will review it and get back to you quickly.

Can't find your question?

Our team is happy to help with any question about your order or a gift.

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