Shipping policy
At Claire Whitaker, we aim to process and deliver orders as efficiently as possible.
We currently ship to the United States, the United Kingdom, Canada, Australia and New Zealand. Prices and shipping rates are shown in your local currency.
Shipping Rates
| Destination | First Class Mail | First Class Express Mail | First Class Mail + Insured | First Class Express Mail + Insured |
|---|---|---|---|---|
| United States (USD) | Free | $5.50 | $7.99 | $10.99 |
| United Kingdom (GBP) | Free | £4.50 | £6.00 | £8.50 |
| Canada (CAD) | Free | CA$8.00 | CA$10.50 | CA$15.00 |
| Australia (AUD) | Free | A$9.00 | A$11.50 | A$16.50 |
| New Zealand (NZD) | Free | NZ$10.00 | NZ$13.00 | NZ$18.00 |
Delivery Times
Estimated delivery times are:
-
United States: 5–10 business days
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United Kingdom: 7–14 business days
-
Canada: 7–16 business days
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Australia: 10–26 business days
-
New Zealand: 10–26 business days
These delivery times are estimates and may vary depending on destination, carrier operations, customs, local postal services and circumstances outside our control.
In exceptional circumstances, delivery may take up to 40 business days.
If your order is experiencing an unusual delay, please contact us at:
Tracking
Where tracking is available, you will receive a tracking number that allows you to follow the progress of your shipment.
Tracking information may take some time to update after your order has been dispatched.
Delivery Address
Customers are responsible for providing a complete, accurate and valid shipping address when placing an order.
Please carefully check your delivery details before completing your purchase.
If an order cannot be delivered, is returned to sender or is lost as a direct result of an incorrect, incomplete or insufficient address supplied by the customer, Claire Whitaker will not be responsible for costs arising from that error, to the extent permitted by applicable law.
Where possible, we will try to work with the customer and carrier to correct an address before delivery.
Once an order has been processed or shipped, however, we cannot guarantee that the delivery address can be changed.
Any refund, reshipment or additional costs resulting from an incorrect address will be considered according to the specific circumstances and applicable law.
For shipping questions, contact:
